“The State of Chatbots in Contact Centers” research shows how today’s contact centers are using chatbots to reduce call time, Read more

More and more organizations are looking for ways to streamline costs and reduce expenses. But how do you do this Read more

StructureFlow uses data and vizualisation to tackle increasing complexity in corporate deals -  enhancing collaboration, reducing pressure on teams and Read more

The energy crunch, sustainability strategies and lack of skills are the major IT forces and trends organisations should prepare for Read more

The customer service sector has changed dramatically in the last few years, with the growing popularity of ecommerce and social Read more

Pulsant identifies its six predictions for the year aheadIf data is the fuel powering the global economy, then data centres Read more

Industry players are on a mission to differentiate themselves, while merchants and consumers are demanding innovative ways to pay for Read more

Alan Vey, leading tech entrepreneur and blockchain expertMost businesses rely on the infrastructure of the Web to scale their operations Read more

Helpall: announced the launch of its innovative new social media giving platform, Helpall Social, designed to become an “Uber for Read more

Robots, the word derives from a 1920's play but represents a variety of automated forms today. Approximately 2.25 million robotic Read more

The latest news.

Receive original content quarterly

Sign me up