FacTECH offers cutting-edge IT services through three different business models and in three different locations: face-to-face and remote in Spain; via a small software factory in Mexico; and entirely remote from Columbia. Across each, client-centricity remains at the core, with the company’s teams striving to consistently provide the most outstanding level of service. In light of FacTECH’s extraordinary success within the Technology Innovator Awards 2022, we got in touch with CEO, Jesús Méndez to learn more.
The team at FacTECH are professionals united by a passion for technology and entrepreneurialism. They are driven by a training model that focuses on their continuous growth, supporting them to work hard every day to guarantee a fast and efficient service that brings great satisfaction to clients.
Both in Spain and Columbia, the technological stack in which FacTECH is present is wide and varied. It has functional consultants and developers in Sap, Dynamics, and Salesforce. In CMS, they focus on Drupal and LifeRay, and in BI they work with the Azure suite of products, Pentaho. In mobile applications, they’re committed to the development of native apps on Android and iOS through Java, .Net, and more.
CEO of FacTECH, Jesús Méndez tells us, “We are aware that there are many companies in the world market similar to us, but that is where the real fun begins, and that is the constant process of looking for new services by putting ourselves in the shoes of our customers, thinking about what we would demand from a service provider’s company.”
He continues, “Having three different models and the internationalisation of services allows us to position ourselves with a unique brand and follow a path that is admittedly more complicated than competitors. If you do the same as everyone else, it is logical that you will not stand out and a client will see you as just another company.”
What truly gives FacTECH a distinct edge is its totally remote operations, enabling it to reach clients all over the globe – thus it is intimately linked to the new working model brought about by the COVID-19 pandemic.
It is important to point out that FacTECH’s remote way of working was established before the pandemic and how this continues to truly benefit its productivity and success. Jesús gives us an insight: “We are firm believers that the control of work projects is not linked to having your team working three metres away from your office, but that the results should be measured by objectives.
“Despite this, we are aware that the work paradigm of many clients needs a ‘push’ to decide to use remote services; for this, we have innovated as a survival offering, delivering our clients tools that allow them to know in real-time what FacTECH professionals who work for them are doing. That is, with this tool that we have created, a client of ours has absolute control of the presence of our professionals, distribution of the hours worked. We believe that this tool offers a control service that is not available in face-to-face work, despite being three metres away.”
In short, innovation for FacTECH is synonymous with survival; it is the path the company has chosen to improve its services for its clients, with the sole objective of them continually returning for its services.
FacTECH is dedicated to being in the best possible position to satisfy its clients, having invested a large part of its profits in its tools and top-notch team. Its people have the skills and expertise, coupled with access to the cutting-edge technology needed to get the job done to a high standard. While this is very important, above all, the company believes that “attitude is more important than aptitude”.
This sentence may be simple but it perfectly defines FacTECH’s internal model of recruiting. Before going on to technical interviews, every candidate goes through a psycho-technical test that reveals their psychological profile, which defines their personality and whether they will fit in with regard to the company’s philosophy.
A professional who joins FacTECH goes through multiple stages, from basic curriculum screening; the psycho-technical test that is analysed by psychologists; interviews with the operations director; to seeing their technological profile through a technology levelling test. The results of this test are compared with the profile expected by the client, and then the candidate is interviewed by the CTO to certify them in person.
Indeed, FacTECH is always looking for professionals who have excellent attitudes and whose maxim is always above and beyond their technological knowledge. This vision is the result of the company’s experience with clients, ultimately striving to add professionals to its team who will be able to exceed their expectations.
Also key to the company’s success is its leveraging of two models: training and its innovation committee.
All of FacTECH’s employees are obliged to take five hours of training per month. The first four hours are focused on their job, where a study of their strengths and weaknesses occurs and is compared with the profile expected by clients. Weaknesses are highlighted and resolutions are explored in order to make the client experience better.
The fifth hour of monthly training is left open to the choice of the employee, who chooses the technology they want to study in depth, whether related to their day-to-day work or not. Once this has been chosen, the corresponding private teacher is found and, depending on their level of knowledge, they go into the topic in greater depth.
This training model gives the company and its employees many joys, as on the one hand the employee can improve their profile and the client sees an improvement in the services offered, and the company is delighted because both the client and its team are satisfied.
Jesús says, “We try, and most of the time we succeed, to make processes simple, useful, and beneficial for everyone. That is to say, to make them with common sense, and always looking for internal improvement.”
Then, the company’s internal philosophy is to ensure that every team member is listened to, believing that each individual’s vision can contribute to improvement in all areas of the business. Thus, FacTECH has an innovation committee where all employees can share their opinion on how processes can be improved.
Jesús explains, “Every month we study in the management committee all the proposals and we give one as the winner which has a financial prize associated with it. All ideas are valid. The criteria for selecting one or another is as simple as the one that is the most practical for the client and that is easiest to apply. There are no limits to any idea, we simply want to give the best of each person’s vision.”
The aim is to ensure that all suggestions are responded to and an explanation is provided as to why they are chosen or not. Jesús says, “I think the key is there: if you ask your team for involvement and opinions, the minimum is that everyone has feedback and not discard any idea. All are valid, but it is different if it is the easiest to execute, implement and be clear about the benefits it will bring to the customer, employees and therefore to FacTECH.”
Ultimately, Jesús concludes that FacTECH is “not doing badly”, sharing that the year 2022 will close “with an average growth of 300% in all delegations, both in financial results and in employee growth, reaching some of [its] delegations with a growth of 500%.”